These Terms and Conditions ("Terms") govern the use of Rupeeflo services by users ("You", "Your", "User") who access and register on the website (www.rupeeflo.com) and/or web platforms operating under the rupeeflo.com domain  and/or the mobile application ‘Rupeeflo’ (collectively, the "Platform"). The Platform is owned and operated by DMA Rupeeflo Technology Private Limited ("Company", "Rupeeflo", "We", "Us", "Our"), a company incorporated under the laws of India, along with its associates, group companies, subsidiaries, and affiliates. 

Rupeeflo is a digital-first platform specifically designed to assist Non-Resident Indians (NRIs), Overseas Citizens of India (OCIs), and overseas corporates including their authorised representatives ("Eligible Users") in facilitating and simplifying financial services processes in India including banking /demat-trading account-opening in India remotely, without requiring physical presence in India, tax filing and related value added services.

By initiating or continuing to register on the Platform or using any of Rupeeflo services, please read the Terms carefully. These, along with Company’s privacy policy, govern your relationship with the Company and the Platform. The Company retains an unconditional right to amend or modify the Rupeeflo services at its sole discretion. Certain Rupeeflo services may entail additional terms and conditions relevant to such services, which shall be notified to you as you sign up on the Platform from time to time.

By continuing to use the Platform, you expressly confirm that: -

1. You have expressly read, understood and agree to be bound by the entire Terms, as set out herein along with our privacy policy. 

2. You are at least 18 years of age.

3. You are duly authorised either in your individual capacity or under the capacity of being an authorised signatory or as the natural guardian/legal guardian in case the services are being accessed on behalf of a minor.

4. Upon commencement of the process on the Platform or its use and by submitting your electronic confirmation/ authentication linked either through a registered mobile phone or e-mail, you agree that you have provided your express acceptance to these Terms and our privacy policy. 

SECTION A

GENERAL TERMS AND CONDITIONS

1. DISCLAIMER

The User understands that all investment, financial, and account-opening decisions are based on the User’s own objectives and evaluation. Rupeeflo is a technology service provider and facilitator only and does not seek to influence the User’s decisions. The User shall not hold the Company, its officers, directors, employees, agents, or affiliates liable for losses arising from reliance on Platform information or promotional material.

The User shall seek independent professional advice regarding the suitability of investments, tax implications, legal requirements, and any other matter before acting on information provided through the Platform.

2. CONSENT AND COMMUNICATIONS

1. You hereby agree, consent and expressly authorise the Company/its representatives/ agents/ affiliates to send communications and notices to you regarding your account, Rupeeflo services and related matters from the Company, its affiliates, and/or third parties that have partnered with the Company, including through telephone calls/ SMS/ emails/ notifications/ post/ WhatsApp/ bots/ in person communication etc. including but not limited to any promotional communications/ transactional messages/other messages. 

2. You consent to Rupeeflo accessing and sharing your personal data (including financial data) with affiliates, partners, and regulated entities as required to provide services and meet legal obligations. 

3. You may withdraw consent for marketing communications at any time by contacting support@rupeeflo.com.

4. You agree and give us your express consent to verify and validate the authenticity/validity of your personal information including identity verification from the issuing authority and/or other third-party partners facilitating such verification, based on your verified mobile number or email-id provided by you for the purpose of providing you with Rupeeflo services. 

5. Users may note that in the event you delete our mobile application at any point prior to the closure of any respective Rupeeflo services, such an act will not extinguish your responsibilities under the applicable documents/policies.

3. ACCOUNT OPENING AND REGISTRATION PROCESS

You must follow the registration procedure on the Platform and create an account by submitting required documentation. Your account is subject to verification and is opened at Rupeeflo’s sole discretion. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. You must promptly notify us of any suspected unauthorised use. The Company is not liable for losses arising from your failure to maintain account security.

You consent to Rupeeflo/its partner financial institutions to further share your know your customer (KYC) documents with KYC Registration Agencies (CVL, NDML, etc.) and the Central KYC Records Registry (CKYCR) as legally required under Indian regulations. You understand that once uploaded to CKYCR or KYC Registration Agencies, such data may be accessed by other regulated entities in India in accordance with Indian law.

4. USE OF PLATFORM

1. You are responsible for all the content that you post, upload, modify, publish, transmit, or share on the Platform (including using any artificial intelligence models, and with respect to its appropriateness, legitimacy, lawfulness and ownership) and must ensure that the content posted is in conformity with these Terms and applicable laws. You shall not upload, modify, publish, transmit, or share any information or content that:

1. does not belong to you or you do not have any right to,

2. is obscene, pornographic, paedophilic, or invading another’s privacy,

3. is harmful to children, is insulting or harassing on the basis of gender, or is racially or ethnically objectionable,

4. is relating to or encouraging money laundering or gambling, or an online game that causes user harm,

5. is promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence,

6. infringes any intellectual property rights, other proprietary rights or any law in force,

7. deceives or misleads the addressee about the origin of a message or knowingly and intentionally provides any misinformation or false information,

8. is identified as fake or false or misleading by a fact check unit of the Indian Government, in relation to any business of the Indian government,

9. is an advertisement, surrogate advertisement, or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game,

10. impersonates another person,

11. threatens unity, integrity, defence, safety, security or sovereignty of India, friendly relations with other states or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation,

12. contains anything to intentionally harm a computer resource, such as viruses,

13. is false and published with the intent to mislead or harass persons or entities for financial gain or to cause injury, and

14. violates any other law.

2. The Company does not have any obligation to monitor any User content on the Platform. However, Company, at its discretion and in accordance with applicable law, may review any content and may also remove any content from the Platform if it is determined at Company’s sole discretion that such content is in violation of the Terms or any applicable law. Such actions do not in any manner negate or dilute Company’s position under applicable laws or impose any liability on Company with respect to the content. 

3. You shall not in any way, extract, copy, scrape, or harvest market data from the Platform, except through interfaces and APIs officially provided and authorised by Company under a valid subscription. Any unauthorised access, including through scripts, browser extensions, reverse-engineered API calls, or other automated means, is strictly prohibited and may result in suspension or termination of your account, and such other actions as Company may deem appropriate.

5. INTELLECTUAL PROPERTY RIGHTS

1. The Platform and all information, content, materials, products including, but not limited to trademark, text, content, photographs, graphics, texts, video, logo and audio content and computer code (“Content”) on the Platform is owned and controlled by the Company and/or its partners and the Content is protected by copyright, patent, and trademark laws and other various intellectual property rights either in the favour of the Company and/or third parties from whom the appropriate permissions have been taken under Applicable Laws. You are not permitted to use the Content without the express prior written consent of the Company or the third party that owns the Content.

2. Further, you understand and accept that all information, except your personal information and other data submitted by you for the purposes of availing Rupeeflo services on the Platform, shall be deemed the property of the Company, and the Company shall be free to use any ideas, concepts, know-how or techniques provided by you on the Platform, in any manner whatsoever.

3. Company reserves the right to take such action as it may deem appropriate, including restriction, suspension or termination of access to the Platform, removal or disabling of Content, or initiation of legal proceedings, in respect of any actual or alleged infringement of intellectual property rights on the Platform. The Company shall not be liable for any action taken in good faith pursuant to such notice, and any false, misleading or bad-faith claims may result in appropriate action, including termination of access to the Platform.

6. DISCLAIMER OF WARRANTIES, FORCE MAJEURE AND INDEMNITIES

1. The Company does not warrant that the services provided on the Platform will be uninterrupted or error-free. All Rupeeflo services are provided to the User on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. You acknowledge and agree that you shall not pursue any claims against Company or its partners including the partner financial institutions on account of any suspensions, interruptions, malfunctioning or non-availability of Rupeeflo services offered on the Platform or any part thereof, for any reason whatsoever.

2. Not all services are available in all jurisdictions. The Company reserves the absolute right to determine the availability and eligibility for any of the services offered on the Platform.

3. The failure of Company to exercise any right provided herein or available under applicable law shall not be deemed a waiver of any further right hereunder. Waiver of any right by Company shall not be deemed to be a waiver of any further rights. The exercise by the Company of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

4. The Company shall not be liable for failure or error of any transaction on the Platform or for any failure on part of the Company to perform any of its obligations under these Terms if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations under these Terms shall be suspended for so long as the Force Majeure event continues. The term “Force Majeure” means any event due to any cause beyond the reasonable control of the Company, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.

5. To the fullest extent permitted by law, the Company and its partners are not and will not be liable for any indirect, remote, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, and goodwill) arising out of or in connection with the User’s use or inability to use the website. In any event, the liability of the Company arising out of the Terms shall not exceed INR 100 (Indian Rupees One Hundred Only).

6. By agreeing to use the Platform, the User agrees to indemnify and hold the Company, its affiliates, partners, directors, employees, and agents harmless from any losses or harms that may arise due to: (i) breach by the User of any applicable laws, rules or regulations that may have been applicable to their transactions on the Platform; (ii) breach by the User of any of the clause contained in these Terms; and (iii) any act, neglect, misconduct or fraud by the User.

7. FEES AND REFUND POLICY

1. Fees: You agree to pay to the Company all fees, taxes and other costs where applicable, by whatever name called, as levied by the Company with respect to your account, transactions, Rupeeflo services and related matters as informed to you.

The transactions on the Platform with respect to Rupeeflo services will be completed only after successful transfer of money from your registered bank account. You hereby agree and acknowledge that the transactions on the Platform once completed cannot be cancelled by you.  Fees once paid are non-refundable unless Rupeeflo is unable to provide or complete the services due to reasons solely attributable to Rupeeflo. The Company, and/or its partners shall not be held responsible or liable for any such technical or other issues not originating from its system and which are not directly attributable to the Company, and/or its partners. Refunds, if any in suitable scenarios, will be processed to the original payment source within and subject to reasonable timelines after receiving a written request from you. 

8. GOVERNING LAWS

These Terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Nothing in this clause shall prevent Rupeeflo from seeking injunctive or other emergency relief from any court of competent jurisdiction where necessary to protect its rights or the rights of its partners. Users in the European Union are also entitled to access out-of-court dispute resolution mechanisms available under applicable EU law.

9. PLATFORM SUPPORT / CONTACT US

Please reach out to support@rupeeflo.com if you have any questions or queries regarding the Terms.

SECTION B

CONSENT FOR ELECTRONIC SIGNATURE AND DIGITAL AUTHENTICATION

10. CONSENT TO ELECTRONIC SIGNATURE (eSIGN)

1. By using Rupeeflo’s services, you expressly consent to executing documents, forms including account opening forms, declarations, and agreements using electronic signatures. You acknowledge that such electronic signatures shall be legally valid and binding to the same extent as a hand-written (wet ink) signature.

2. You specifically consent to the following in relation to electronic signatures:

• You consent to follow the steps / process on the Platform to complete the KYC (as legally required) for issuance of an electronic signature in accordance with the Information Technology Act, 2000, as amended from time to time. 

• Following successful completion of KYC verification with the relevant authority under the IT Act or an equivalent or concerned authority in this regard, you consent to execute account opening forms, demat account agreements, power of attorney (if applicable), and other related documents using electronic signatures.

• Any document, form, agreement, etc. executed by you using electronic signatures shall be treated as your authenticated and verified signature, binding you to all obligations under the signed documents.

• You consent to verification of your identity for the purpose of issuing a digital signature certificate or facilitating an eSign service.

• You understand that any document signed electronically is as binding as if it were signed in ink, and you shall not challenge the validity of such documents solely on the ground that they were signed electronically.

• Records of electronic signatures, including timestamps, audit trails, and identity verification logs, shall be maintained by Rupeeflo and/or its technology partners for a minimum period of 7 years or such longer period as may be required by applicable law.

3. Platform-based Consent Mechanism

Your electronic acceptance of these Terms, effected by:

• Clicking ‘I Agree’, ‘Accept’, or similar acknowledgement buttons on the Platform;

• Submitting your authenticated mobile OTP or email-based one-time password (OTP) linked to your registered identity; or

• Completing a biometric authentication step on the Platform;

shall each constitute your legally valid and binding electronic signature and acknowledgement for the purposes of these Terms and any ancillary documents.

4. Right to Withdraw Consent

You may withdraw your consent to electronic signatures at any time; however, such withdrawal shall not invalidate any documents already executed electronically prior to the withdrawal. Withdrawal of consent may result in your inability to continue using digital-only Rupeeflo services, as physical document execution may not be operationally feasible for all services. To withdraw consent, please contact support@rupeeflo.com.

SECTION C

FACILITATION OF DEMAT AND TRADING ACCOUNT OPENING

11. Services Description

1. Rupeeflo provides the technology platform and digital interface through which Rupeeflo facilitates the opening of Demat (dematerialised) and trading accounts with Zerodha Broking Limited (“Zerodha”) - SEBI registration number: INZ000031633, a SEBI-registered stockbroker in India. Such accounts processed through the Platform will be tagged to Globalnest Securities Private Limited (“GSPL”), a registered authorised person of Zerodha.  

2. The demat and trading account opening process on the Platform is in accordance with applicable SEBI regulations with the Platform providing the technological infrastructure, that enables this process to be completed remotely and cross-border.

3. Eligible Users 

This service is available to:

• NRIs seeking to open an NRE (Non-Resident External) Demat & Trading Account;

• NRIs seeking to open an NRO (Non-Resident Ordinary) Demat & Trading Account; and

• OCIs, subject to applicable regulations.

Corporate entities outside India may contact support@rupeeflo.com for a detailed guidance.

4. Required Documents

Documents typically required for NRI/OCI demat and trading account opening (indicative; subject to update from time to time as legally required, as also shown on the Platform):

• Valid Passport;

• PAN Card;

• OCI Card (for OCI applicants);

• Visa / Other proof of non-residency as applicable for NRI applicants

• Current overseas address proof;

• Indian address proof (if applicable); and

• Any additional documents or information specified from time to time in accordance with applicable laws.

All documents must be digitally notarised or attested in accordance with Section E of these Terms, unless otherwise stated in writing by Rupeeflo.

5. The role of Rupeeflo and GSPL is that of a facilitator and technology intermediary only. They:

• Do NOT provide stockbroking, investment advisory, or SEBI-registered intermediary services;

• Do NOT give investment advice or recommendations on securities;

• Are NOT responsible for any trades, investments, or losses incurred by the User through any trade or investment;

• Are NOT liable for delays or rejections in processing account opening applications. The ultimate approval and activation of the User’s demat and/or trading account, shall be at stockbroker’s sole discretion; and upon opening of account, User’s relationship is exclusively governed by stockbroker’s terms and conditions.

6. To avail this service, you agree and consent to:

• Submit information, upload documents, and complete the account opening workflow by following the steps on the Platform;

• Rupeeflo securely transmitting completed, notarised, and signed application packets to the stockbroker for review and processing; and

• Maintaining the digital audit trail of the document submission, notarisation, and signature process.

7. Limited Liability 

The Eligible User expressly acknowledges and agrees that: 

• Rupeeflo and GSPL shall not be liable for any decision towards rejection, or delay, or if any condition is applied on the User’s account opening application. 

• Rupeeflo and GSPL shall not be liable for any losses, damages, or claims arising from the User’s trading or investment activities.

• The User is solely responsible for ensuring compliance with all applicable laws in India and in their country of residence and is encouraged to seek independent professional advice.

SECTION D

FACILITATION OF NRE/NRO ACCOUNT OPENING

12. Services Description

1. Rupeeflo facilitates the opening of Non-Resident External (NRE) and/or Non-Resident Ordinary (NRO) bank accounts with schedule commercial Indian banks. The service is designed for NRIs, OCIs, and corporates incorporated outside India who cannot be physically present in India to complete the account opening formalities. The User is responsible for determining which account type suits their needs.

2. Rupeeflo facilitates bank account opening with its partner banks. User’s banking relationship is directly with the chosen bank, and the bank’s own terms and conditions, charges, and policies shall govern User’s bank account.

3. Required Documents: Documents typically required for NRE/NRO bank account opening (subject to individual bank requirements, as shown on the Platform):

• Valid Passport;

• Proof of NRI/OCI status;

• Current overseas address proof;

• Indian address proof (if applicable); and

• Any additional documents or information required by the specific bank or as per RBI regulations.

Applicable documents submitted must be digitally notarised or attested as per the process in Section E, as prescribed by the Reserve Bank of India and the relevant bank.

4. For overseas corporate entities, you may reach out to support@rupeeflo.com for a detailed understanding.

5. Rupeeflo acts solely as a digital platform and facilitator in the bank account opening process:

• Rupeeflo is NOT a bank, does NOT hold banking licences, and does NOT provide banking services;

• The NRE/NRO bank account, once opened, is exclusively governed by the partner bank’s terms and conditions;

• Rupeeflo is NOT responsible for delays, rejections, or actions taken by the bank in relation to the account application;

• Rupeeflo does NOT have access to the User’s bank account or funds at any point.

SECTION E

FACILITATION OF DIGITAL NOTARISATION SERVICES

13. Services Description

1. Rupeeflo provides a digital platform that facilitates remote and/or electronic notarisation ("Notarisation Service") of documents required by NRIs, OCIs, and overseas corporates for various financial and legal processes in India. 

2. As legally required and compliant, documents eligible for notarisation through the Platform include but are not limited to:

• Identity documents;

• Address proof documents;

• Other government-issued identification documents; and

• Any additional documents as may be required by partner institutions or regulatory authorities.

3. Fees for Notarisation: Notarisation is a chargeable service. The applicable fee schedule will be displayed on the Platform before you confirm your notarisation request. 

4. User Responsibilities for Notarisation

The User agrees and acknowledges: 

• All documents submitted for notarisation must be genuine, accurate, current, and complete. Submission of forged, altered, or fraudulent documents constitutes a criminal offence and Rupeeflo reserves the right to report such activity to appropriate authorities.

• The User must ensure documents are clearly legible and not obscured. Rupeeflo may reject documents that do not meet quality standards.

• Rupeeflo does not provide legal advice on the acceptability or validity of any documents submitted.

• The User must comply with all the steps or processes on the Platform at the scheduled time to complete the services. Failure to appear without reasonable advance notice may result in forfeiture of fees paid.

• The User consents to Rupeeflo to retain audit trails of the session; and

• The User consents to Rupeeflo to further share the notarised documents with the User’s financial institution for further process.

5. Specific Considerations and Third-Party Services

Rupeeflo does not warrant that notarised documents will be accepted by any specific authority, embassy, financial institution, or court, as such acceptance is entirely at the discretion of the receiving party. The notary is an independent professional and as such, Rupeeflo does not guarantee the availability of a notary in every jurisdiction; Rupeeflo shall not liable for any errors, omissions, or negligence on the part of the independent notary; and any disputes with the notary should be addressed directly with the notary, though Rupeeflo will make reasonable efforts to assist in resolution.